BetteTheRed
Resident Heretic
- Pronouns
- She/Her/Her
Sorry for the loss of your dad, Northwind. Hugs. Looks almost movie star handsome in top right pic, yes?
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Hugs Northwind. Condolences to you and your family.My father died peacefully this morning. I'm thankful for the last couple of years of getting to know him in a different way. I'm thankful he essentially died in his sleep under the excellent care of nurses and doctors at University Hospital in London. It sucks to be so far away right now.
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Sorry for the loss of your dad, Northwind. Hugs. Looks almost movie star handsome in top right pic, yes?


Good morning folks. It is a lovely sunny morning here in S. Ontario. Nice temperature. I'm just logging in for the day, it's a work day for me.
Yesterday, I went to do the accounting for the business, and decided that I really should take the updates that i was being prompted about. Then, I reviewed some accounts, and went to load some banking transactions. I couldn't. Eventually read the notes, and discovered that my software would no longer upload unless I upgraded. Dang nabit, but, fair. So, I did. I paid the $500 for the software, and ran the upgrade. It worked fine. The next step, is when you open your company data, it coverts it to new formats.
The upgrade of the data crashed.
Tried again, wouldn't use the file, as it was corrupted from the upgrade!
Luckily had a backup from just before the upgrade. It also failed. Spent an hour researching, testing, trying, nothing worked
It was an unrecoverable error, with dump files, and logs, but ugly to read.
Panic mode sets in. These are my business records. Used for taxes, GST, bill payment, records, etc. Not being able to open a backup. Ouch!
In addition, the upgrade had removed the old software, so could not get it in with that version.
Spent 2 hrs on the phone with support. Lots tried, but, no success. (There is nothing more painful than walking through call centre scripts that you know logically do not fit the scenario or that you have already tried, but knowing that you have to do it)
Ticket had to be escalated, along with my data files attached so that they could open and fix.
Normal timeline is 2-3 days; however, there was a caveat on the screen they were taking up to 5 days longer right now.
Ugh, I really really need to get my finances caught up, and have time to do it, as contract is slow at present.
One option was to download the previous version of the software, but, no idea where the license keys are for it (in a box with other software I am sure). Ugh. going to have to start to dig.
But...... the increase in calls resulting in long queues made me ponder....what changed that they were having lots of corruptions.
As part of the file transfer, they wanted a few company files or backup files sent in, the most recent, and some from previous times. I found another one from before the upgrade. Tried it. It failed too.
So, i started thinking about the patches that i took.
I had a file from 3 weeks ago.
I opened it, and hallelujah, the upgrade occurred without an error.
So, my thoughts are that the patch that i loaded blocked the ability to do the upload (in part as a money grab to get people to upgrade), and also, flipped a switch that resulted in failures when trying to do the upgrade)
On the plus side, I was able to sleep well, and am fairly confident that I will be able to proceed today after work.
Computers are wonderful in and of themselves. Computer companies/developers not so much sometimes. That's my learning from 20+ years in IT.Good morning folks. It is a lovely sunny morning here in S. Ontario. Nice temperature. I'm just logging in for the day, it's a work day for me.
Yesterday, I went to do the accounting for the business, and decided that I really should take the updates that i was being prompted about. Then, I reviewed some accounts, and went to load some banking transactions. I couldn't. Eventually read the notes, and discovered that my software would no longer upload unless I upgraded. Dang nabit, but, fair. So, I did. I paid the $500 for the software, and ran the upgrade. It worked fine. The next step, is when you open your company data, it coverts it to new formats.
The upgrade of the data crashed.
Tried again, wouldn't use the file, as it was corrupted from the upgrade!
Luckily had a backup from just before the upgrade. It also failed. Spent an hour researching, testing, trying, nothing worked
It was an unrecoverable error, with dump files, and logs, but ugly to read.
Panic mode sets in. These are my business records. Used for taxes, GST, bill payment, records, etc. Not being able to open a backup. Ouch!
In addition, the upgrade had removed the old software, so could not get it in with that version.
Spent 2 hrs on the phone with support. Lots tried, but, no success. (There is nothing more painful than walking through call centre scripts that you know logically do not fit the scenario or that you have already tried, but knowing that you have to do it)
Ticket had to be escalated, along with my data files attached so that they could open and fix.
Normal timeline is 2-3 days; however, there was a caveat on the screen they were taking up to 5 days longer right now.
Ugh, I really really need to get my finances caught up, and have time to do it, as contract is slow at present.
One option was to download the previous version of the software, but, no idea where the license keys are for it (in a box with other software I am sure). Ugh. going to have to start to dig.
But...... the increase in calls resulting in long queues made me ponder....what changed that they were having lots of corruptions.
As part of the file transfer, they wanted a few company files or backup files sent in, the most recent, and some from previous times. I found another one from before the upgrade. Tried it. It failed too.
So, i started thinking about the patches that i took.
I had a file from 3 weeks ago.
I opened it, and hallelujah, the upgrade occurred without an error.
So, my thoughts are that the patch that i loaded blocked the ability to do the upload (in part as a money grab to get people to upgrade), and also, flipped a switch that resulted in failures when trying to do the upgrade)
On the plus side, I was able to sleep well, and am fairly confident that I will be able to proceed today after work.
Hopefully it will all look good! It takes a while to rebuild that strength up.Condolences Northwind. Happy though for some sense of resolution. Jayne....that was a scary computer nightmare! I keep thinking I will read this site daily, but then I skip a few and need to do some catching up.
Today was my last physio day for the hip replacement. I think I am still struggling, but the physiotherapist thinks I am doing well, and that I am hard on myself. I have a consult with the surgeon next week so that will tell me more. Apparently, it takes a year to feel close to normal. Patience, Nancy, patience. Oh ya....and exercise, exercise, exercise.
Apparently, it takes a year to feel close to normal. Patience, Nancy, patience. Oh ya....and exercise, exercise, exercise.