JayneWonders
Administrator
- Pronouns
- She/Her/Her
I also use the phrase "root cause analysis" it's when you dig deep into an issue to figure out what led to an issue. Usually done for ongoing/chronic or critical issues.
I also may have also used People, Process, Technology.
When doing a deep dive we look for multiple points of failures.
Example new person makes a mistake and it wasn't caught1. Training might be an issue.
Technology should have caught or stopped
Process may not be documented or have check points
I also may have also used People, Process, Technology.
When doing a deep dive we look for multiple points of failures.
Example new person makes a mistake and it wasn't caught1. Training might be an issue.
Technology should have caught or stopped
Process may not be documented or have check points