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Yeah, back in the days when I had Bell internet I found their customer 'service' left a LOT to be desired. Not only did it seem that everything that went wrong was MY fault, but I suspect their tech people were getting their responses from a Magic 8 Ball.
 
I had problems with a Shaw modem many years ago. I had several unhelpful discussions with techs who attempted to solve my problem and with customer service. I got quick results when I invoked the name Telus and threatened to switch. It turned out the modem was in fact at fault.

Keep fighting the good fight.
 
BethAnne said:
I have no complaints about their cell phone service but internet leaves a lot to be desired
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Shaw was my internet provider. They had outages frequently and said they were because someone had cut the line while digging. There were times when their service was out for up to a few days. It was frequent in that region. I did end up switching to Telus because they had bundles of cable/internet and home phone. Mobility might be able to be included in a bundle now. Telus has been much better. It and Bell are generally the best options for coverage up north.
 
May have to switch to Telus...though, the reason we ended up with Bell (besides that is who my phone was through) was because Telus wouldn't give us internet here
 
BethAnne said:
and it seems I'm the ONLY customer this ever happens too
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* ape snorts *

Trust me, you're not the only one. Bell is the most horrible telco in Canada, hands down. Only Rogers comes close in awfulness. I think they had a monopoly in Eastern and Central Canada for so long that they became more or less like the civil service; bloated and privileged. I use a local independent provider for Internet (cable). Unfortunately, only companies with a cell network can generally offer wireless service and that's often the only way to get high-speed in a rural area. Have you tried Telus? They are sometimes easier to deal with than Bell.
 
So I had to buy another hub so I had internet this week :P BUT, one of the Bell staff gave me the direct number for the Bell loyalty program and said to try them and see if I can get some of the money waived (fingers crossed)
 
So, I did get a very nice gal who was sympathetic at Bell, but she said the BEST they could do (ALL she said they could do because I didn't phone the tech folks this time) was give me a $23 credit on my next bill (GRRRRRRRRRRRRRRRRRRR) - took it and I will now spend the next year looking for other options as that was a big slap in the face (and I told her that)
 
I have been a loyal Bell customer since 2003 (and maybe even 2002 - can't remember exactly when I got my first cell phone but it was after I started the paper)...heck, this is the 4th (!) hub I've bought in the last 3 years...and they think giving me 25% credit on the remainder of my contract - which is the $23 credit I took - is even NICE after all that??!?!?!?!?
 
It seems that protocol demands you suggest shifting to another service ... it is like a great constitution to screw round with ...

All I hear from people that called to cancel is that ... in a day or two they got a call with a great offer to retain the customer ...
 
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