My province claims you should call a particular number if you think you have been exposed to Covid or think you may have it. The person will tell you how and when you can be tested. Hubby needed to be tested prior to an invasive medical test. He called the number and got put on hold until he couldn't wait any longer. Tried again later, and later and later. Same thing the next day. He called the doctor's office and was told the testing centre will call you back fairly soon. Surprise - they called within an hour, gave him an appointment for later in the day, plus all the needed info about access etc. No sweat, no hassle, problem solved. We wondered if the official contact number would have ever answered his calls, and whether they would have given him a prompt appointment.