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- Thread starter BethAnne
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BethAnne
Rebellious mystic from Alberta
Chautauqua time! August 15, 2025 Chautauqua
She has had to submit an override request to the higher ups.
Mendalla
Happy headbanging ape!!
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- He/Him/His
This me yesterday. Still a bit fatigued today but improving. I survived my only meeting at least.
LOL. It's always the system's fault with the telcos, isn't it? My team are having outage issues with Cogeco (cable company that services parts of Ontario). Fun, wow.
BethAnne
Rebellious mystic from Alberta
How you feel better soon!This me yesterday. Still a bit fatigued today but improving. I survived my only meeting at least.
LOL. It's always the system's fault with the telcos, isn't it? My team are having outage issues with Cogeco (cable company that services parts of Ontario). Fun, wow.
When I first talked to her on Wed, she told me that Telus takes cancellation requests "very" seriously and employees have lost their jobs at Telus for not putting cancellations through in a timely manner, and she assured me she'd call me as soon as it was finalized - which at the latest was to be early yesterday afternoon. On the other hand, she did agree with me that the Telus website is very hard to navigate, and she's the ONLY one who has ever told me to feel free to phone again instead of trying to hammer into me that I HAVE to use the website (which doesn't let me do things like cancel or change a service myself even though they "claim" you can).
Mendalla
Happy headbanging ape!!
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Nothing like sending you a website that doesn't work. You gotta wonder if that's just a tactic to make people trying to cancel give up.
I use a local provider (head office is in Chatham, just an hour from me) for basically everything now but I don't think they operate outside Ontario. They are excellent with service, though. They kind of have to be because they are always needling the big telcos in their tweets so if they were as bad, they would be bit hypocritical.
I use a local provider (head office is in Chatham, just an hour from me) for basically everything now but I don't think they operate outside Ontario. They are excellent with service, though. They kind of have to be because they are always needling the big telcos in their tweets so if they were as bad, they would be bit hypocritical.
BethAnne
Rebellious mystic from Alberta
Closest Telus outlet is in Red Deer (hour away) - there's a kiosk in Stettler (half hour away) but I haven't heard too many positive things about it as they generally send people away and tell them to use the website. I can't even send the TV box back till I get the confirmation email with the return label. Also, I haven't received a confirmation email re the new 2 yr internet contract.
BethAnne
Rebellious mystic from Alberta
Thanks...still no confirmation
Mendalla
Happy headbanging ape!!
- Pronouns
- He/Him/His
We have the air passenger bill of rights. Probably need one for telco consumers, too. And also to take telco regulation away from the CRTC and give it to Consumer Affairs and the Competition Bureau. CRTC has a bad habit of siding with telcos over consumers which just encourages this kind of behaviour from them.