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Yeah and what would you switch to? Telus and Bell are the most reliable and there's something to complain about with both of them. We learned that when we lived up north. Rogers was crap. The other smaller providers were also unreliable. I've been with Telus for over 20 years. I don't plan to change anytime soon.

Good luck.
 
Northwind said:
Yeah and what would you switch to? Telus and Bell are the most reliable and there's something to complain about with both of them. We learned that when we lived up north. Rogers was crap. The other smaller providers were also unreliable. I've been with Telus for over 20 years. I don't plan to change anytime soon.

Good luck.
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Bell is useless...switched from them to Telus
and they want you to deal with your issues online - but the online assistant either tells me I have a late fee (I don't) or that it doesn't recognize my problem as valid :P On hold for 25 mins now
 
BethAnne said:
their systems are flawed and will get worse the more they rely on AI and have less human oversight
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Telus is far from perfect but based on experience at work over the past 25 years, I'll take them over Hell Canada. We now have both our mobile fleet and VOIP lines with Telus and are mostly happy. Our only Bell now is Internet at a few sites where we don't really have a good alternative. Telus screwed up a number port last week but that's a messed up system to start with. I have never had a port to or from any provider without some headaches.
 
Those online "help" services are very frustrating. Sometimes the chat with a real agent online isn't bad. Still, I prefer a real person. I had a horrible experience with Rogers (Shaw) and will NOT be giving them any more business. I'm considering using Telus Hub in the winter. Alternatively, we have a lot of data on our phone plans now so can just use our phones as hubs.
 
Northwind said:
Those online "help" services are very frustrating. Sometimes the chat with a real agent online isn't bad. Still, I prefer a real person. I had a horrible experience with Rogers (Shaw) and will NOT be giving them any more business. I'm considering using Telus Hub in the winter. Alternatively, we have a lot of data on our phone plans now so can just use our phones as hubs.
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Even with a real person they sometimes don't understand the issue but at least they try...gal asked how long I was on hold and now I've been on hold waiting for her almost 30 mins
 
So my current plan (which is locked in at the price I should be paying) has apparently jumped from $25/mon to $45/mon but they are "helping me out" by only charging $30/mon now. Again, if you have a contract, how can they do that???
 
BethAnne said:
Even with a real person they sometimes don't understand the issue but at least they try...gal asked how long I was on hold and now I've been on hold waiting for her almost 30 mins
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That was my experience with Rogers. At least they give you a chance to ask for a call back. Every person I spoke to had the same lines....."we can't do that, it's policy, etc". When I said I didn't appreciate the canned message I was told it was not a script. Funny, everyone said the same thing using the same words. Sure seemed like a script to me.
 
Northwind said:
That was my experience with Rogers. At least they give you a chance to ask for a call back. Every person I spoke to had the same lines....."we can't do that, it's policy, etc". When I said I didn't appreciate the canned message I was told it was not a script. Funny, everyone said the same thing using the same words. Sure seemed like a script to me.
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It's totally a script - even Telus does - I could hear the gal sitting beside the one I was talking too and she was saying almost the exact same thing to the customer she was speaking to. At least Telus attempts to fix the situation. Bell always said it was my fault and even when I proved it wasn't the LAST time, they gave me a TEENY TINY credit (when I demanded they reimburse me in full for their error) and then they took the credit BACK when I switched to Telus. :P
 
Northwind said:
When I said I didn't appreciate the canned message I was told it was not a script.
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Well it's probably not a literal script, rather prompts generated by a workflow in the billing system. So she's correct if you're being literal. :p
 
We decided to put Sirius Radio on our oldest car. The first best deal was $11.99/mo for 12 months with 30 days notice to cancel at the end of the contract....then it goes to $21/m if you don't. That was the best they could offer, until I scanned the internet and found 4.99/mo and cancel anytime offer. When I told her I will get it there, she quickly offered the same deal...lol
Netflix wants me back, I cancelled over the summer, and now I'm offered 4.99/mo because they miss me. I'm not really missing them but maybe by October, lol.
 
Mom found out once - when she called to complain about something - that Telus has loads of deals and discounts they can give you but you have to ask...the $25/mon deal I got (which was supposed to LAST till "I" changed it) was from a handful of months ago when I asked for a discount on my other services and they transferred me to mobility so I could see if I could get a discount there too
 
I'll have to connect with Sirius. We pay annually. I'll look at what we pay and decide if it's possible to improve it. It likely works out the $10 per month or less. Netflix switched their model. We were told they no longer have the plan we had. We got the $5 or so a month with some ads. We can play Netflix for a few hours and only see one or two ads. It's. Ot a bad deal. So far.
 
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