Pinga
Room for All
Interesting piece of software that I bumped into this week.
Description from TechTargets: http://www.techtarget.com/
Although there are negative consequences to this software; I am pondering the positive ones.
For folks who have trouble reading other humans emotions, could it be used as an independent analysis of the others feelings?
For folks who aren't aware they come across as mean, could it be a personal coaching tool?
I think of folks who were put on PIP's due to their attitude towards others, who were actually nice, just had no concept of how they came across.
What do you think?
Description from TechTargets: http://www.techtarget.com/
Emotions analytics (EA) is the formal examination of how a person communicates verbally and non-verbally in order to understand the person's mood or attitude. In business, emotions analytics is often used to identify how a customer perceives a product, the presentation of a product or an interaction with a company representative.
Just as with other data related to customer experience, emotions data is used to create strategies that will improve the business' customer relationship management (CRM). EA software programs, which are often used in call centers, can be used to collect data, classify it, analyze it and provide a way for the data to be visualized easily.
Just as with other data related to customer experience, emotions data is used to create strategies that will improve the business' customer relationship management (CRM). EA software programs, which are often used in call centers, can be used to collect data, classify it, analyze it and provide a way for the data to be visualized easily.
Dashboards that indicate the emotions of both the caller and the call center agent allow supervisors to know which calls are going smoothly and which ones might require an intervention. The use of EA software in call centers is controversial, primarily because companies that employ EA are not always forthcoming about the fact that they are collecting emotional data when they warn callers that their call may be recorded."
Although there are negative consequences to this software; I am pondering the positive ones.
For folks who have trouble reading other humans emotions, could it be used as an independent analysis of the others feelings?
For folks who aren't aware they come across as mean, could it be a personal coaching tool?
I think of folks who were put on PIP's due to their attitude towards others, who were actually nice, just had no concept of how they came across.
What do you think?